Not A Must For Delhi Metro To Give Drinking Water At Stations: Centre
According to the terms of the Consumer Protection Act of 2019, the Delhi Metro Rail Corporation (DMRC) is not required to provide free drinking water or restrooms at stations, the government informed the Rajya Sabha on Monday.
This was said in a written response to a question from Minister of State for Housing and Urban Affairs Kaushal Kishore.
“The decision to provide free drinking water and toilet facilities is within the domain of the concerned Metro Rail administration. It is not incumbent upon DMRC to provide free drinking water and toilet facilities at stations within the provisions of The Consumer Protection Act, 2019,” he said.
However, the DMRC has stated that “they have set up drinking water facilities at stations by way of shops/kiosks/water ATMs on a paid basis,” according to Kaushal Kishore.
“Further, they have issued directions to all station staff to provide drinking water to passengers on demand. Further, toilet facilities are provided at all metro stations of Delhi metro through outsourced agencies on payment basis.”
“In case of emergency, commuters can also use the station staff toilet facility, wherever available, free of cost at metro stations,” the minister said in his response.
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