IndiGo CEO On Boarding For Special Needs Child: “Can’t Violate Rules”
IndiGo CEO Ronojoy Dutta stressed on Monday that there should be no potential disruption on the flight, amid an escalating row over the airline’s decision not to allow a child with special needs on board one of its flights in Ranchi over the weekend. In the last few years, the same child has flown with them over 50 times, according to the CEO.
“We always tell our employees that flight safety comes first.” Always err on the side of flight safety if you’re in doubt. So, how do we ensure that flight safety isn’t just a catchphrase but actually implemented? One is training. The second point to consider is empowerment.
In an exclusive interview with NDTV, Ronojoy Dutta said, “We don’t try to second-guess the captain’s, flight attendant’s, or flight manager’s decision.” The aviation regulator, the Directorate General of Civil Aviation, or DGCA, has formed a three-person team to investigate the IndiGo incident.
“Flight safety is a collaborative effort between the DGCA and the airline, and the DGCA is very clear about our roles.” “As an airline, you are responsible for passenger screening,” he explained.
According to Mr. Dutta, the “child was in a panic situation” in this case, and incidents occur when the crew is distracted.
“I’m happy to say that this passenger flew with us 50 times in the last few years.” He was in a panic situation for whatever reason in this case. In addition, when it comes to flight safety, incidents occur when the crew is distracted. It’s never just one thing.
“The passenger must remain calm. And it’s not about whether the passenger is a physically challenged child, a normal child, or a pregnant woman; it’s about whether the passenger is normal and composed,” he explained. IndiGo had previously stated that the child posed a threat to the safety of other passengers. It emphasised how proud it is to be “inclusive” and refuted claims of discriminatory behaviour.
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