Pooja Hegde on IndiGo staffer’s rude behaviour with entourage and costume designer: ‘Truly appalling’
Pooja Hedge, who recently starred in Thalapathy Vijay’s action film Beast, took to Twitter to share her negative experience with budget airline IndiGo. She claimed that on their flight from Mumbai, a member of the crew misbehaved with her group. Hedge went on to say that the employee was arrogant, ignorant, and spoke in a threatening tone for no apparent reason.
“Extremely sad with how rude IndiGo staff member Vipul Nakashe behaved with us today on our flight from Mumbai,” Hedge wrote. For no apparent reason, an arrogant, ignorant, and threatening tone was used with us. Normally, I don’t tweet about such things, but this was truly shocking.”
The airline responded to the actor shortly after the tweet went viral. In a now-deleted tweet, IndiGo said, “Ms Hegde, thank you for taking the time to speak with us. We apologise for the inconvenience this has caused you and assure you that we are thoroughly investigating the situation to ensure that it does not happen again.”
Hedge, who made her Bollywood debut in the film Mohenjo Daro opposite Hritik Roshan, accepted the airline’s apology and suggested that they apologise first to her costume designer and then to herself. She went on to say that everyone, regardless of their background, deserves to be treated with respect.
“You cannot claim that a purse counts as hand luggage while not allowing a carryon bag,” she continued. Furthermore, you cannot threaten to deplane someone for no reason other than to demonstrate power. The goal of this tweet was to express hope that there would be no abuse of power and that everyone would be treated fairly and with kindness.”
This comes nearly a month after the airline denied a specially-abled boy permission to board a Ranchi-Hyderabad flight because he was in distress. Parents soon followed suit and decided not to board the plane. The incident occurred at Ranchi Airport.
Following the incident, CEO Ronojoy Dutta expressed regret and offered to buy the child an electric wheelchair. Jyotiraditya Madhavrao Scindia, the Minister of Aviation, stated that no one should have to go through this, and that he was personally investigating the incident.
The airline was fined Rs 5 lakh by the Directorate General of Civil Aviation (DGCA) a few days later as a result of the incident. The DGCA also stated earlier this month that IndiGo’s sensitivity training should be improved.
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